File this one away under “unlikely but true.” The story reads like something from a pulp science fiction novel. US Marshals descended on a booth at CES (the Consumer Electronics Show), which is the nation’s largest electronics conference, and shut down the booth, confiscating a number of one-wheeled scooters. A company called Future Motion, which … Read more
Customers come in all shapes and sizes, but broadly speaking, they tend to fall into five major categories. Recognizing them will go a long way toward helping you deal with each type as you encounter them. Just Regular Folks The vast majority of your customers will fall into this category. They’re not expecting the moon … Read more
With all the prominent hacks making headlines last year, it just makes sense to start looking around for security solutions you can use every day in order to better secure your own data. That way, in the event of a major company getting hacked, exposing the data of their millions of customers, even if you … Read more
Another day, another report of a large company data breach. The victim this time was Hyatt, and the breach impacted a total of 318 of their 627 properties. The culprit in this latest successful hack was malware found on hundreds of payment processing systems, which exposed customer names, addresses, and credit card numbers. Since the … Read more
It’s no secret – not all software is created equally. Some products are blasted from the moment they are released, others are greeted with cautious optimism, and a very few are readily embraced by an excited, engaged user base. Windows 10 has now been in public hands long enough that we can report that Windows … Read more
It happens. The day comes when your old, reliable laptop gets traded in for a new model with more bells and whistles, a faster CPU and more storage space. Unfortunately, with Moore’s Law still in effect and computers becoming functionally obsolete, there’s a hard limit to how many spares and older pieces of equipment you … Read more
Whatever business you’re in, you know what a spectacular pain arranging training can be. First, you’ve got to find a relevant SME (Subject Matter Expert). He or she probably doesn’t live in your city, so there’s transportation to arrange, schedules to juggle, possibly lunch to cater, and all the while, the various projects that your … Read more
It’s a bit of a paradox. In a world of cheap, ubiquitous storage, most smartphones don’t have a lot of storage, and what’s available to you can fill up quickly. If you don’t keep a close eye on it, you could find yourself running out of room almost before you know what hit you. Fortunately, … Read more
It’s no secret, we live in a world of 24/7 connectivity. It’s become such an integral part of our daily lives that we’ve come to expect it. We’re even increasingly taking our work with us when we go on vacation, but there’s the rub. Depending on where you vacation, you may or may not have … Read more
Quick, without thinking, which is cheaper, acquiring a new customer and selling something to them, or selling additional product or services to an existing customer? Most small business owners intuitively understand that it’s cheaper to sell to your existing customer base than it is to acquire a new customer. Both are obviously important, but if … Read more
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