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The heartbeat of every business is its customers. Can a small to medium-sized business get value out of a customer relationship management (CRM) software package? CRM Customer Relationship Management, in its most basic form, is software employed by a business to manage its customer information. The software tracks communications with customers, customer enhancements requests, the … Read more

Email has become essential to the business world. Just as the two-way radio became essential for police forces after an initial skeptical period, email has become a cornerstone of business communication. Whether you provide your email in-house or contract it out to a third party, there are things you must have in your email system … Read more

Many companies spend a lot of time and resources on deciding exactly HOW to build and configure their computer networks. There are many choices and considerations, but one of the most important aspects of the decision making process is how the network’s architecture will positively affect the company and its bottom line. A large investment … Read more

Apple has added some intriguing features to their latest mobile product lineup, one of which is the fingerprint scanner. Its stated purpose is to heighten the security on the mobile phone. As the smartphone in general becomes increasingly integrated into the mobile office, making it harder to break in seems like a good idea. However, … Read more

You may believe, in the current environment of cloud migration, that the onsite data center has passed into oblivion, or, at least, been severely diminished. Part and parcel of this change would mean managing power and cooling would also be a thing of the past. You may believe this, but you’d be wrong. Cloud Computing … Read more

It’s convenient, it saves you and your company a few dollars over your personal or business mobile hot spots and it just pops up when you flip open your laptop or look at your tablet or smartphone. You may not even think twice before hopping on the Wi-Fi at your hotel, but perhaps you should … Read more

Speed is life in the business world. That’s true of most every aspect of your business, but it’s especially true of technology, and the speed with which you adopt technological innovations critical to your business’ success. One of the challenges, of course, is to be able to properly identify the technologies that are critical to … Read more

One of the major decisions any company must make is whether to lease their technical equipment or to buy it outright. As with most decisions in the business world, there are pros in cons to both sides of the equation. The Pros of Leasing Your Equipment Won’t Become Obsolete One of the major setbacks to … Read more

In 2014 we saw numerous security breaches around the world. We saw the security compromised in such big names as Sony, Target, Goodwill Industries, Home Depot, JP Morgan and Michaels. For 2015, most security analysts are predicting an even greater increase in the number of security breaches and cyber-attacks. In the 2015 Cyber Threat Defense … Read more

The Apple Watch has finally been released and the critics are, of course, following up with their list of failed expectations of the device and the distant observations of how they would do things differently. While the technology has a number of obvious features that attract the average consumer, the question of how businesses can … Read more